Paper Reports Are Costing You
Paper incident reports have been the security industry standard for decades — and they’re holding companies back. Illegible handwriting, missing details, delayed submission, and reports that get lost between site and office. By the time management sees a paper report, the incident may be days old and critical details forgotten.
How TacDesk Incident Reporting Works
Guards file incident reports directly from their phone through the TacDesk app. The process is designed to be fast and thorough:
- Structured forms — guided fields ensure guards capture all essential information: who, what, where, when, how
- Photo attachments — take and attach photos directly from the phone’s camera
- Automatic GPS tagging — the report records exactly where it was filed
- Automatic timestamps — no manual date/time entry needed
- Categorisation — reports are tagged by type (theft, trespass, damage, antisocial behaviour, etc.) for easy filtering
Instant Visibility for Management
The moment a guard submits an incident report, it appears on the management dashboard. Managers can:
- View all reports across all sites in one place
- Filter by site, date, guard, or incident type
- Review attached photos and location data
- Export reports for client distribution
- Track incident patterns over time
No waiting for paper to arrive. No chasing guards for missing details. Everything is captured at the time of the incident.
Better for Guards
Guards prefer digital reporting because it’s faster than writing longhand, they can attach photographic evidence immediately, and they know the report has been received. No more wondering whether the paper form made it to the office.
Better for Clients
Clients receive professional, consistent reports with photos and location data. If you give clients access through the TacDesk client portal, they can view their site’s incident reports directly — no need for you to manually forward PDFs.
Compliance Benefits
For ACS-accredited companies, digital incident reports provide the audit trail that assessors expect. Every report is timestamped, attributed to a specific guard, and stored securely. Retrieval for audits takes seconds, not hours of searching through filing cabinets.
Digital incident reporting is included in all TacDesk plans. Try the demo to file a test report, or visit tacdesk.co.uk to learn more.