Incident reports
The guard files it from their phone while they're stood there: photos, time, location and signature attached automatically. No box of paper to search when a client asks 'how many refusals last month?'
Availability: On every plan, TacFree included
An incident happens at 2am on a site with one guard on it. Three weeks later a client asks for the details, and the honest answer is a torn page in a folder back at the office, if it was written up at all.
What most firms do today
A pad of report forms in the gatehouse, filled in by torchlight and filed somewhere that isn't with you when the client actually asks. Or a WhatsApp message to the ops manager, which is fast but isn't evidence, and vanishes into a chat log nobody can search.
Either way, the report exists in one place, on paper or in someone's phone memory, and answering "how many refusals last month" means someone spending an afternoon reading a box.
How TacDesk does it
The guard files the report from their phone, on site, while it's still fresh. Photos, timestamp, GPS location and signature attach themselves — nobody has to remember to note the time, because the time is when they tapped submit.
It lands as structured data, not a scanned page. That means it's searchable and filterable the moment it's saved: pull every incident at a site, every refusal this month, every report a specific guard filed, without opening a single PDF. Reports route to the right person automatically, so a serious incident doesn't sit in an inbox waiting to be noticed.
Because it's built on the same platform as the rota and licence records, an incident report already knows who was on shift and whether they were SIA-current at the time — that context doesn't have to be reconstructed later.
Why it matters
Client queries get answered in minutes, not afternoons. The report was structured the moment it was filed, so "how many refusals last month" is a filter, not a search party.
It's ACS evidence you didn't have to collect. Assessors want to see incidents logged, timestamped and followed up. This produces that record as a by-product of the guard doing their job, not a folder assembled in audit week.
Nothing gets lost between the gatehouse and the office. A report filed on a phone at 2am is on the system at 2am — no pad of paper waiting to be typed up, no message buried in a chat.
Where it sits
Every plan, TacFree included. Structured, photo-and-signature incident reporting is core to TacDesk rather than an add-on — a security platform that can't produce a clean record of what happened isn't doing the job.
See it on your own sites
Sign up free and have a look yourself, or book half an hour and we'll walk you through it.