AI is built into TacDesk, not bolted on
TacDesk is security workforce management software for UK security companies: rota, clock-ins, incident reports, SIA licence tracking and compliance in one place. We are an AI-first company. That shows up in two places: the product you use, and the way we build and run it.
This page says what the AI actually does. Where it stops, and where a person takes over, is part of the answer.
In the product
Two AI features, live today
TacBot
Ask your operation a question in plain English.
TacBot is the AI assistant in the management dashboard. A manager asks, for example, who is clocked in right now, which shifts are unstaffed this week or whose SIA licence expires soon, and TacBot answers from your live records rather than from memory.
- Reads clock-ins, reports, shifts, attendance, punctuality, time off and SIA licence data.
- Can also act when asked: create, move or cancel shifts, approve time off, message guards, post memos and update reports.
- Every action that changes anything shows a confirmation card first. Approvals, cancellations and edits are written to an audit log, with the outcome.
- Only admins, managers and senior managers can use it. Guards do not get it.
- Currently in beta, and labelled that way in the product: TacBot is AI, answers can be wrong. Optional, switched on per company, and included on the TacStarter, TacPro and TacCommand plans within a monthly usage allowance.
Voice-to-Report
Say what happened. Sign the report at the end of the shift.
On a door, a phone in your hand looks like scrolling. With Voice-to-Report a guard holds a button on the home screen, says what happened in their own words and puts the phone away. Nothing is processed during the shift. Afterwards the recordings are transcribed and drafted into incident reports.
- Speech is transcribed with ElevenLabs Scribe, then Anthropic's Claude turns the transcript into structured report drafts.
- The drafting model is told not to invent names, times or injuries. Anything the guard did not say is left blank for them to fill in. The guard picks the location and severity.
- The guard checks, completes and signs each report. The draft is a starting point, never the record.
- Included on the TacStarter, TacPro and TacCommand plans.
Our standards
How we keep AI trustworthy
AI drafts, people decide
TacBot asks before it changes anything. Voice-to-Report drafts, and the guard signs. The accountable person stays a person.
Anthropic does not train on what we send
Per our Privacy Policy, our contract with Anthropic requires that nothing we send them is used to train their models. The Privacy Policy also names each AI provider and what it receives: audio goes to ElevenLabs for transcription only, and TacBot sends Anthropic the question and the records needed to answer it.
Optional, and priced in the open
TacBot is switched on per company, and what each plan includes is on the pricing page. No plan relies on AI to do the basics of the job.
Read the detail in the Privacy Policy and see what each plan includes on the pricing page.
How we work
AI-first as a company, too
Engineering with AI agents
TacDesk is built with Claude-based AI engineering agents working alongside the founder. Most commits to the product repository since September carry a Claude co-author trailer.
A separate QA approval before changes merge
Changes to the product need a separate QA approval before they are merged. The agent that writes a change is not the one that signs it off.
A named person is accountable
TacDesk was founded by Michael Bryce in Cambridge. AI does a lot of the work here. The decisions and the responsibility are his.
See it on a real rota
The quickest way to judge it is to use it. Book a demo and we will walk you through the product, AI features included.