Client Portal Update: Report Maps and Shared Footage Now Available

More Visibility for Your Clients

Modern guard management software can help with this. The TacDesk client portal already gives clients access to incident reports and guard attendance data. Today we’re adding two powerful new features that take client transparency to the next level.

Report Maps

Report Maps are visual mind-map style diagrams that show how incidents are connected. When multiple incidents involve the same individuals, vehicles, or locations, these connections often aren’t obvious from reading individual reports. Report Maps make patterns visible at a glance.

How They Work

Reports are displayed as nodes on a visual map, with lines connecting reports that share common elements — the same suspect description, the same vehicle registration, the same location pattern, or the same time of day. Clients can see clusters of related activity that might indicate an organised pattern rather than random incidents.

Client-Created Maps

Clients can now create their own report maps from their portal, selecting which incidents to include and how to organise them. This is particularly valuable for facilities managers who need to present security data to their own stakeholders — they can build visual summaries that tell the story of their site’s security landscape.

Shared Footage

The new Shared Footage tab gives client portal users access to video footage that’s been shared with their account. This might include:

• Body-cam clips linked to incident reports
• CCTV excerpts relevant to their sites
• Patrol footage documenting specific observations

Managers control exactly which footage items are shared with each client. Clients see only what you’ve chosen to share — nothing more.

Why This Matters

These features help your clients understand and act on security data, not just receive it. A client who can visualise incident patterns is a client who appreciates the value of your service. A client who can access relevant footage without calling you saves your team time.

Both features build the kind of transparency that retains contracts and wins referrals.

Report Maps and Shared Footage are available on TacDesk Professional and Enterprise plans. Try the demo to see the updated client portal.

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