Introducing the TacDesk Client Portal: Give Clients Visibility Without the Admin

Clients Want Transparency

Modern guard management software can help with this. Your security clients want to know what’s happening on their sites. Are guards showing up on time? What incidents have been reported? Are patrols being completed? Currently, answering these questions means managers compiling reports, writing emails, and fielding phone calls. It’s time-consuming and reactive.

The TacDesk client portal gives clients direct access to their site data, on their schedule, without any additional work from your team.

What Clients See

Each client gets their own login that shows only data from their assigned sites:

• Guard attendance — clock-in and clock-out times with GPS verification
• Incident reports — full reports with photos and timestamps
• Patrol records — NFC checkpoint scan history showing patrol completion
• Scheduled shifts — upcoming guard coverage for their sites

Clients cannot see data from other clients’ sites, your internal communications, guard personal details, or commercial information like pay rates.

Benefits for Your Business

Reduced Admin

Every client question that the portal answers automatically is time your team saves. “Was the guard there last night?” — they can check themselves. “Can you send me last week’s reports?” — already available. This adds up to hours saved every week.

Client Retention

Transparency builds trust. Clients who can see exactly what service they’re receiving are more confident in your company. When it comes to contract renewal, the portal itself becomes a differentiator that competitors without one can’t match.

Professional Image

A branded client portal positions your company as technologically capable and professionally managed. It signals to clients that you take service delivery seriously and have nothing to hide.

Competitive Advantage

In tenders and proposals, a client portal is a tangible feature you can demonstrate. Many procurement teams now expect self-service reporting access as standard. Having it gives you an edge over competitors still relying on emailed PDF reports.

Easy to Set Up

Adding a client to the portal takes minutes. Create their account, assign their sites, and send them their login details. There’s no technical setup required on the client’s side — they log in through their browser on any device.

See the client portal in action — try the free demo or visit tacdesk.co.uk to get started.

Related Articles

• → How to Give Clients Access to Security Reports (And Why You Should)
• → Client Portal Update: Report Maps and Shared Footage Now Available
• → Building Long-Term Client Relationships in the Security Industry
• → The Client Portal: Giving Your Security Clients Real-Time Visibility

See the client portal in action · Book a free demo · View pricing